Communications Officer

City of Winchester | Winchester, KY

Date Posted: 3/4/2019 3:52:02 PM

Description:

CHARACTERISTICS OF CLASS: This is an entry level position in specialized work receiving and dispatching messages in the Emergency Communications Center during an assigned shift. Work involves the responsibility of maintaining and operating the E911 Communications Center. Operating telephone and radio systems. Operating multiple computer systems. Work is performed within department regulations and is reviewed by superiors through observation and reports.

EXAMPLES OF WORK:

  • Receives complaints from general public and gives out information
  • Monitors two-way radio, telephone and alarm systems.
  • Dispatches emergency responders to calls for service.
  • Must become certified and maintain certification on LINK/NCIC
  • Operate Computer Aided Dispatch system (CAD)
  • Operate LINK/NCIC terminals and other duties as required by LINK/NCIC
  • Process citations, court paper work and assign case numbers.
  • Learn City Streets, County Roads, Highway systems and geography of Winchester, Clark County and surrounding area.
  • Must maintain good emotional, physical and mental health.
  • Must take and maintain training.
  • May perform TAC duties.
  • Perform all duties as assigned by supervisor consistent with overall operation of the communication center.
  • Must work toward and obtain Basic Telecommunicator Certification within one year of employment.

MINIMUM REQUIREMENTS:

TRAINING AND EXPERIEINCE:
Graduation from high school or G.E.D.

SPECIAL KNOWLEDGE, SKILLS AND ABILITIES: Ability to learn the geography of Winchester, Clark County and surrounding areas. Ability to learn police, fire and EMS operations and organization; Ability to act calmly with accuracy in emergency situations; Ability to speak clearly and concisely; Ability to operate multiple computer systems; Ability to multi-task; Ability to establish and maintain effective working relationships with the public and other employees; Ability to attend and pass Basic Telecommunications Academy and Communications Training Program; Ability to maintain annual in-service certifications; Ability to obtain Basic Telecommunicator Certification within one year of employment.

HIRING PRODCEDURE: Background check, Criminal record check, Keyboard test, Written test, Oral interview, Psychological, Polygraph test; Physical and Drug screening. JOB

RESPONSIBILITIES RELATED TO PATIENT PRIVACY
1. The employee is expected to protect the privacy of all patient information in accordance with the City of Winchester’s Fire/EMS privacy policies, procedures, and practices, as required by federal [and state] law, and in accordance with general principles of professionalism as a health care provider. Failure to comply with the City of Winchester’s, Fire/EMS policies and procedures on patient privacy may result in disciplinary action up to and including termination of employment or of membership or association with City of Winchester.
2. The employee may access protected health information and other patient information only to the extent that is necessary to complete your job duties. The employee may only share such information with those who have a need to know specific patient information you have in your possession to complete their job responsibilities related to treatment, payment or other City of Winchester, Fire/EMS operations.
3. The employee is encouraged and expected to report, without the threat of retaliation, any concerns regarding the City of Winchester’s, Fire/EMS policies and procedures on patient privacy and any observed practices in violation of that policy to the designated Privacy Officer.
4. The employee is expected to actively participate in City of Winchester, Fire/EMS privacy training and is required to communicate privacy policy information to coworkers, students, patients and others in accordance with City of Winchester’s, Fire/EMS policy. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed mostly in an office setting. Hand-eye coordination is necessary to operate computers, radio equipment, and various pieces of office equipment. While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk and hear; use hands to finger, handle, feel or operate objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand; walk climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Salary Information: $15.62/hr
Application Deadline: 04/01/2019

The City of Winchester is accepting applications for Communications Officer. Applications will be accepted until 4:00 p.m., Monday, April 1, 2019. Interested parties may apply in person at the Human Resource Office, City Hall, 32 Wall St, Winchester, KY or print from the website winchesterky.com.

NO RESUMES WILL BE ACCEPTED WITHOUT COMPLETE APPLICATION.

EXAMPLES OF WORK:
Must be able to work in a highly stressful environment. This is an entry level position in specialized work receiving and dispatching messages in the Emergency Communications Center during an assigned shift. Work involves the responsibility of maintaining and operating the E911 Communications Center; Operating telephone and radio systems; Operating multiple computer systems. Work is performed within department regulations and is reviewed by superiors through observation and reports. You are strongly encouraged to make an appointment with the Communications Supervisor at the Police Department to shadow this position prior to testing. Qualifications: High school diploma or G.E.D.; 40 hour week; Applicants must bring their driver’s license, proof of all education completed and DD214, if a veteran, when applying.

BENEFITS: 1½ times salary Paid Life Insurance; 3 weeks paid vacation per year; 8 hours sick accrual per month; 93% of Health (Emp $38.00/Fam $113.00 per month) and 95% Single Dental (Emp $1.13/Fam $59.58 per month); Prescription Plan; CERS retirement; and more. A Background check and Criminal record check will be performed on all applicants. Must pass Criticall Dispatcher Pre-employment exam in order to proceed in the hiring process. Oral interviews will be performed on applicants passing the Criticall exam, Extensive background checks, Psychological, Polygraph test, Hearing screening, Physical, and Drug screening, will be required of all successful applicants. $15.62 per hour ($32, 494.26 annual) Shift work. EOE/MFH

Tammy Shelton
HR Manager
PO Box 40, 32 Wall Street
Winchester, KY 40391

Phone: 859-744-7017
E-mail: tshelton@winchesterky.com