Cybersecurity & Technology Services

Do the following questions keep you up at night or constantly nag at you during the day?

  • Deep down, do I believe my municipality is prepared for a cyberattack?
  • Why does it take days or weeks to resolve IT issues?
  • Why are my IT costs unpredictable and all over the place when I look at the invoices?
  • Why do I get the sense that my IT support is in over their heads?

VC3, KLC’s IT consulting partner since 2012, has been providing cities with state-of-the-art information technology solutions supported by experienced, highly skilled IT professionals for more than 28 years. Our Kentucky-based engineers are supported by a deep bench of national talent.

They can help:

  • Ensure your city is cyber secure
  • Respond to IT issues in two hours or less
  • Provide predictable billing

VC3's focus is on serving cities and towns, and that's what they know and what they do. Are you ready to tackle your cybersecurity and technology issues?

Reach out today.

IT in a Box

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From backing up and securing your data to modernizing your website, it is tough for municipalities to invest in the right technology and hire the best professionals to guide them along. To address these needs cost-effectively without shortcuts, VC3 helped create a packaged technology service called IT in a Box.

What is inside IT in a Box?

Hosted Desktop and Hosted Application Services

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Why pay for expensive on-premise servers, software licenses, and computers when you can host your applications in the cloud? VC3’s Virtual Office Advantage service provides the following through their data center, so you don’t need it on-site: 

  • Servers 
  • Data backup and disaster recovery 
  • Microsoft Office 365 
  • Line of business applications 
  • File storage

Managed IT and Cloud Services

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VC3’s Modern Office Advantage service gives you the cloud-based version of Microsoft Office 365 ‒ meaning no servers, and it is always up-to-date. Also, VC3 can host many of your most important line-of-business applications in the cloud.

Managed IT Services

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Your municipality can’t afford to fight IT fires, especially when your operations depend so much on technology. Service Advantage provides a dedicated customer service team to handle IT issues, provide application support, and proactively monitor and maintain your systems.

Managed Backups

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Server failure? Flooding? A tornado? Ransomware? No problem ‒ your data is safe. VC3’s Managed Backups service provides off-site data backup for worst-case scenario recovery. VC3 helps municipalities become operational again within hours.

Managed Security

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Antivirus and firewalls alone no longer fend off modern cyberattacks. Enhance your municipality’s cybersecurity foundation with VC3’s Managed Security. Bundled services include:

  • Network Protect: Looks for security threats across your entire IT network, preventing attacks before they occur.
  • Endpoint Protect: Detects malware and potential cyberattacks on endpoint devices (servers, desktops, laptops, etc.), preventing attacks before they take place.
  • Cyber Aware: Provides simulated phishing tests and security awareness training to help keep employees sharp, skilled, and able to counter cyberattacks.
  • Email Protect: Encrypts your email, scans it for malware, and stops most phishing and spam attempts from reaching your employees.
  • Web Protect: Proactively blocks users from accessing websites that may cause harm to your municipality.
  • Dark Web Detect: Scans the dark web to uncover compromised credentials shared or sold by criminals, giving you the information you need to act.

Security Awareness Training

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Research shows that 95% of all successful cyberattacks start in email.

To keep your employees trained and ready to resist a cyberattack, VC3’s Security Awareness Training provides:

  • Monthly automated phishing tests that identify people in your organization who are vulnerable to clicking on bad links and attachments.
  • Quarterly security training that covers safe computing practices.
  • Monthly management reports and ongoing training support.

Cybersecurity Essentials Package

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KLC Insurance provides a $1 million Cybersecurity Preparedness Grant and Cybersecurity Essentials Package to help Kentucky municipalities protect against a cyberattack. Basic requirements include:

  • Discovery to identify what is missing.
  • Multi-factor authentication (MFA) for access to email, remote access to computers and servers, and access to administrative accounts.
  • Data backup and disaster recovery that require two backup copies stored in different offsite locations.
  • Advanced threat protection add-on if using Office 365, or the equivalent if using another email software.
  • Endpoint detection and response (EDR) focuses on a single “endpoint device” such as a server or computer. EDR looks for threats that may have infiltrated a municipality’s device by watching for suspicious activity.

Hosted VoIP

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When was the last time you looked at your phone system’s cost, complexity, and functionality? VC3’s Voice Advantage offers Voice over Internet Protocol (VoIP)-hosted PBX services that can improve the quality of your phone calls, add functionality that you are currently missing, and integrate your email with your voicemail.

Costs

KLC and VC3 can customize plans depending on the number of employees and the size of your city’s technology infrastructure. This customization makes cybersecurity and technology services affordable, from the smallest to the largest city.

Contact KLC or VC3 to have your needs assessed and begin the quote process.