March 18, 2020

COVID-19 Updates to Anthem Benefits

Today Anthem is announcing the following updates for members of its affiliated health plans.   Read the full news release here.  

Access to Virtual Care and Development of a Coronavirus Assessment via Anthem’s Sydney Care Mobile App: Anthem is working to accelerate the availability of a Coronavirus Assessment on the Sydney Care mobile app, which members can download at no cost. The Coronavirus Assessment is designed based on guidelines from the Centers for Disease Control and Prevention (CDC) and National Institutes of Health (NIH) to help individuals quickly and safely evaluate their symptoms and assess their risk of having COVID-19. Inputs provided by individual users include symptoms, recent travel and potential contact with anyone with the disease. Based on the results, Anthem members will be able to connect directly to a board-certified doctor via text or secure two-way video via the SydneyCare app who can then recommend care options.

Sydney Care is available for Anthem members to download now on Android or iOS. This app should accompany their Sydney Health or Engage benefits app. Coronavirus Assessment functionality is in development and expected to beavailable within the next week.

Additionally, effective immediately, Anthem’s affiliated health plans will implement the following changes:

Access to Testing and Medical Care: Anthem’s affiliated health plans will continue to waive copays, coinsurance and deductibles for the diagnostic test related to COVID-19. In addition, this will be extended to include waiver of copays, coinsurance, and deductibles for visits associated with in-network COVID-19 testing, whether the care is received in a physician’s office, an urgent care center or an emergency department.

Access to Medication: Anthem is relaxing early prescription refill limits for members who wish to receive a 30-day supply of most maintenance medications, where permissible.

Additionally, Anthem continues to encourage health plan members who have a pharmacy plan that includes a 90- day benefit, to talk to their doctor about whether changing from a 30-day supply to a 90-day supply, of any prescription medicines they take on a regular basis, is appropriate. Members filling 90-day prescriptions can obtain their medications through our home delivery pharmacy and, in some circumstances, select retail pharmacies.

Members can call the pharmacy services number on the back of their health plan ID card to learn more.

Telemedicine:  Anthem continues to recommend members use virtual care options when possible, as it can help prevent spread of coronavirus and improve access to care. Virtual care is a safe and effective way for members to see a doctor to receive health guidance related to COVID-19 from their homes via smart phone, tablet or computer.  KLC Members also have access to HealthiestYou and Teledoc telemedicine services.   Learn more. 

With questions, contact Jeremy Baird, KLC Director of Agency Operations or Heidi Lynn, KLC Administrator of Member Benefits.